How do I dispute a transaction?

Updated at June 16th, 2020

If you ever encounter a transaction on your account that seems incorrect, you may need to dispute this transaction. 

You can initiate a dispute by signing into your online account management dashboard, finding the transaction in question in the Home – Recent Transactions or Card – Transactions sections, and selecting “Dispute Transaction.” Follow the screens to give us the required information. We will investigate your concerns and contact you.

You can also initiate a dispute by contacting us:

  • Give us a call at 1-800-630-6056 from Monday - Friday, 7:00 am- 4:00 pm PT and Saturday 7:00 am - 12:00 pm PT
  • Send us an email at

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